We will be accepting repairs soon and here is how we operate:
Stereo repair costs:
We have some of the best hi-fi technicians in the country who are not afraid to tackle ultra high end solid state equipment or the very best tube amps in the world. Our minimum bench fee is $195 for the first hour + $95 for each additional hour + parts. We will ask you for that, non-refundable, $195 deposit at the time of drop-off and require your authorization to simply "fix it" if the repair is under $450 without contacting you, but trust that we will not simply charge that maximum amount, it just saves us the time of calling you with an exact estimate. Our integrity and reputation are paramount.
The best deal we offer is that we will install and align any cartridge that you purchase from us for just $20. Otherwise, we will mount and align any cartridge using our special protractors and decades of experience for just $125. Please give us 48hrs to do this work. In-home turntable setup is also available for $350
We understand that our repair fees are pricey, but we can tackle items that no one else will consider and we’ll turn it around in less than 3 weeks — so think of us for those special, high-fidelity repair needs.
BTW, all of the products we sell get this same special attention which would normally cost you $200 or more
We offer a 30-day warranty on everything that we've repaired. That is, we will fix it for free if it fails for any reason; and if it does, we will make it a priority repair and place it in the front of the line to be looked at immediately. We feel that 30-days/ one month is sufficient time to be sure that we've done our job successfully. When your patient is in our hospital, our service manager will reach out to you with an estimate first (if over $450) and then email you after it's been completed. We do our best to write down what's been done during the repair process and we will update you about the patient's chart so that we have record of everything in case further work is necessary.
Please call or email before sending/ bringing in your item to check if we are willing to work on itUnfortunately there are several items or brands that we do not repair. They are: home theater receivers, speakers, subs, headphones, reel to reels, consoles/ all-in-one compacts, older turntables, wireless streamers, Linn, B&O, Devialet, Ayer + some exotics wherein the manufacturer makes certain parts unavailable.
“Dear Kurt,I am writing to you after having just completed a $40,000 + plus transaction
with your company. We have never met and are at opposite ends of the country and I never saw the products I was buying before
you shipped them so I had to rely on your honesty and integrity. I was NOT disappointed! Your professionalism, knowledge,
courtesy and efficiency is amongst the very best I have experienced. You handled ever detail of the transaction expertly,
the product you shipped was perfect and first rate and your commitment to go the extra mile was displayed time after time.
In short, I could not have asked for a better transaction and the whole time I felt as if an "old friend" was looking out for me at every step. I am happy to recommend you and your company, Echo Audio, to anyone that is seeking the very best in quality, service and integrity.”
- Christopher Moon, President www.HigherFi.com